How long does it take to ship after placing an order?
On normal working days, in-stock orders will be shipped within 24 hours. Shipping will be delayed during Chinese statutory holidays.
What payment methods are supported?
Major payment methods such as Visa / Mastercard / PayPal are supported. Some payment methods are under development, and the actual checkout page will prevail.
How can I modify the shipping address?
You can contact online customer service to modify the address before the order is shipped.
How can I track my order?
After shipment, you can view the logistics tracking in your order.
Do I need to pay customs duties or other fees?
Yes. Customs duties will be collected on your behalf and paid by the logistics carrier for customs clearance.
How is shipping calculated?
It is calculated based on the package weight and the delivery address zone. The shipping fee will be displayed in real time on the checkout page.
Can I cancel an order?
You can contact online customer service to cancel before the order is shipped; shipped orders cannot be canceled.
Do products have a warranty?
All products enjoy a 12-month global warranty (replacement with new unit), excluding man-made damage. See "Warranty Policy" for details.
How can I contact customer service?
You can contact us through the online customer service on the site, or send an email to keysion@foxmail.com.
What should I do if I receive a product with quality issues?
Please keep the product, provide the order number and a description of the issue, and contact customer service to apply for after-sales claims. See "Return Policy" and "Warranty Policy" for details.