Return Policy
Q: Why is returns and exchanges not supported temporarily?
A: Due to cross-border logistics costs and customs clearance policy restrictions, we are currently unable to provide reverse logistics services.
Q: What should I do if the product received has quality issues?
A: Please contact our online customer service, provide the order number and photos or videos of the issue. After verification, you can apply for after-sales compensation (replacement instead of repair).
Q: Can I cancel an order that has not been shipped yet?
A: Yes. Contact online customer service before shipment to cancel the order.