Warranty Terms
Q: How long is the warranty period?
A: All products enjoy 12 months of global warranty.
Q: What situations are not covered by the warranty?
A: Damage caused by human factors, water damage, unauthorized repair, and force majeure are not covered by the warranty.
Q: What information is needed for a warranty claim?
A: Order number and fault description. It is recommended to include photos or videos for quick assessment.
Q: How are claims handled?
A: Replacement instead of repair – once it is confirmed that the issue is within the warranty scope, we will replace it with a new product for you.